Here at Wilko our Internal Communications team are looking for a Communications Executive to join them based at our Head Office.
Here at Wilko we serve millions of customers every week online and in store with over 50% of our very own wilko brand products solving customer’s needs, week in, week out. That’s why we exist, to free up hard working families to be the best they can be, and our group of businesses also includes wilko digital, wilko worldwide and wilko brands.
As a Communications Executive you’ll help ensure we’re the best we can be through the planning, creation and delivery of high quality, timely and relevant communications which keep wilko team members, shareholders and the media connected to our business strategy, progress, values and culture.
Here are just some of the things you’ll be involved in:
Support the air traffic control of messages and activity by keeping the communication calendar up to date and visible to other team members and relevant stakeholders.
Maintain and develop the content and functionality of existing internal communication channels so that team members have easy access to accurate, timely and on brand information about the company.
Plan, develop and deliver head office/central face to face engagement activity including balcony briefings, BLT meetings and In the Loop meetings.
Research, create and publish content for our internal communication channels collaborating with internal and external partners as and when appropriate and required.
Take day to day ownership of responses to corporate press enquiries and collaborate with the PR agency to ensure timely and accurate follow up.
Work with the senior team members to research, develop and deliver new channels, activities and processes to improve how we inform and engage team members.
Set up, run, evaluate and report on team member feedback about communication activity to create insights which influence our communication content, channels and activity in the future.
Contribute to the smooth running of the team by developing and running key administrative and logistical processes such as venue/room bookings, holiday records, budget tracking, meeting minutes, image and document libraries.
Play an active role in the development and establishment of a fresh, more impactful and professional approach to communication and engagement which positions the communications team as expert strategic partners to the business.
What we need from you
A strong knowledge of contemporary communication and engagement methodologies and processes including internal channels, PR and social media
Exemplary interpersonal communication skills, confident at expressing your point of view and getting to the nub of a topic quickly through active listening
Proficient in using a wide range of software and equipment to produce engaging content (e.g. Microsoft Office, Adobe Creative Suite)
Strong attention to detail and accuracy
A genuine passion for messaging and highly confident at creating and editing content for a different stakeholders, audiences and media
Comfortable producing good quality content under pressure and at short notice
Comfortable working with brand and tone of voice guidelines to ensure communications are aligned and consistent
Enjoys working on own initiative and finding solutions to obstacles
The ability to offer creative and innovative ideas
Highly proactive and positive attitude to completing tasks swiftly with high degrees of accuracy and stakeholder satisfaction
First-hand experience of working in Internal Communications and being part of a busy Communications team
Experience of handling press enquiries and media relations and PR agencies
Experience of maintaining and developing print channels and digital media platforms, including intranet and social enterprise media
Confident working at all levels within an organisation and building an effective network of contacts to get things done
Comfortable with ambiguity and working in a fast-paced environment with continually changing agendas and priorities
Business to consumer sector experience preferred, ideally retail and definitely familiarity working in a multi-site, multi-culture environment
At wilko our team members are at the heart of everything we do and we want to reward them for their hard work, not only through our competitive salaries but also through the benefits that we offer. With this role you’ll get:
Be Better Everyday Rewards scheme
33 days holiday entitlement (inc Bank Holidays) rising to 38 days after 5/10 years service
Team member and family discount of 20% in store and online
Wilko family holiday homes
Wilko WOW flexible benefits – such as great discounts on shopping, days out, holidays, health and fitness and money-saving schemes to cut the costs of childcare