Internal Communications Business Partner

  • Permanent
  • London
  • Applications have closed

Bank of England

The Bank of England is the UK’s central bank. Our mission is to deliver monetary and financial stability for the British people.

The Bank of England is a diverse organisation. Each of its 4,000 plus people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.

Banking, Payments & Financial Resilience Directorate translates monetary and financial stability policy decisions into real actions that deliver tangible outcomes, and our policy functions feed our practical experience and understanding of how markets and the financial system operate into the Bank’s policy making. The variety and immediacy of the work we do means we are one of the most outward facing and fast-moving areas of the Bank, operating the UK’s high value payments system (the Real Time Gross Settlement System) and acting as the ‘bank’ within the Bank of England.

Department Overview
The world of payments is changing rapidly. New innovative technologies are being developed to meet the changing needs but these can give rise to new threats to users of the payments system, and to the stability of that system as a whole. This means that we need ever stronger protections and more resilient infrastructure.
The Real-Time Gross Settlement System (RTGS) lies at the heart of UK payments. In total, RTGS settles around £650bn of payments each working day, close to a third of the UK’s annual GDP. The RTGS infrastructure is over 20 years old and, despite its excellent operational record, it needs to be modernised and developed to meet today’s needs. Balancing the safeguarding of stability whilst enabling innovation.

The RTGS Renewal Programme has been established to develop the next generation of the Bank of England’s Real-Time Gross Settlement (RTGS) system. The way payments are made has changed dramatically in recent years, reflecting changes in the needs of households and companies, changes in technology, and an evolving regulatory landscape. The range of payment providers is growing rapidly. Given the implications of these changes for the Bank’s mission and for users, businesses and regulators, it is important that the Bank consider how RTGS will need to evolve to meet and shape payments trends in the coming decades.

The Programme is now in the Design-Enable-Procure (DEP) stage. After having defined the Programme scope, with input from the payments industry, we are running a competitive procurement process under the Official Journal of the European Union to appoint a Technology Delivery Partner. They will work with the Bank on the design and build of the core settlement engine. We plan to enter the contract with the Technology Delivery Partner in summer 2020. During this DEP stage, we have been working closely with internal and external stakeholders impacted by the change and have looked to deliver early benefits and increased resilience where possible.

Job Description
The RTGS Renewal Programme will require a wide range of organisations to make changes to their own technology and processes. This will be critical to ensure firms are ready to send and receive CHAPS payments. A wide range of stakeholders will be impacted by this change, primarily, but not exclusively the 34 firms that are direct members of the CHAPS payments system.
As the Internal Communications Business Partner you will be responsible for planning and delivery of all internal communication and engagement activities for the RTGS Renewal Programme. The audience for this work is the Programme team, business areas impacted by the Programme and the wider Bank. You will also set out best practice guidelines for how to communicate and engage with others effectively.

While internal communication will be the primary focus, you will be required to support the wider activity of the Engagement and Communications team – including any peak periods of external engagement. As part of the role, you will also work closely with the team that is focused on adapting our ways of working as we appoint our Technology Delivery Partner. Your role will include keeping the Programme and wider stakeholders up to date with the latest developments as well as continuing communications and engagement once the Technology Delivery Partner has been appointed.

As the Internal Communications Business Partner you will be accountable for a range of activities, including:

  • Working with members of the Programme team to deliver the internal communication approach.
  • Working with areas of the Bank impacted by the Programme to understand how best to engage and communicate with their teams.
  • Representing the Programme within the wider Bank (e.g. presenting updates on the Programme to other divisions).
  • Supporting Programme team members in using best practice communication tools, methods and processes.
  • Advocating and promoting people and culture changes, or assisting with any issues
Role Requirements
Minimum Criteria
The role leads on stakeholder engagement and strategic communications, with limited supervision. You will have excellent analytical skills, be a team player, expert collaborator and a recognised point of contact within the programme and the wider Bank. Other expected attributes include:
  • Excellent judgement and problem solving skills to regularly analyse complex material and develop this into communications for a wide ranging audience.
  • Confident advising senior individuals on area of expertise, with good upward management.
  • Creative thinker to create compelling and engaging campaigns
  • Excellent verbal and written communication skills.
  • Ability to supervise projects and/or processes within own area or field of expertise and have accountability for own workload.
  • A broad knowledge of financial services would be desirable
Essential Criteria
  • Experience of shaping and delivering excellent internal and external communications, whether verbal or written. You will develop briefing notes, speeches and presentation slides to tight deadlines and for a range of audiences.
  • Ability to build a collaborative culture across a varied team of professionals. Resilient and self-confident to drive through change and build confidence among stakeholders.
  • Strong ability to identify and influence stakeholders at all levels and constructively challenge whilst maintaining good working relationships.
  • The ability to develop strong working relationships with wide range of people quickly.
  • The ability to think creatively.
  • Strong attention to detail: you will be representing the Programme to a wide internal audience and it is important to convey concise and accurate messages about the Programme.
  • Excellent planning skills: you will be required to plan and manage the delivery of the internal communication approach. This needs forward planning and excellent organisation skills.
  • Flexibility to handle a range of demands, either working alone or as part of a team. Strong collaborative working style, as the role involves liaising with a wide range of internal and external contacts.
  • You will also demonstrate awareness of sensitive/delicate situations and be comfortable with ambiguity.
Desirable Criteria
  • Experience of working in an agile environment.
  • Experience of working in banking and payments.
  • Previous experience in delivering business change is desirable.
This role offers a base salary of up to £36,450 (subject to experience and skillset). The total package also includes:
  • A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.
  • A 7% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
  • 25 days annual leave with option to buy up to 13 additional days through flexible benefits.
  • Private medical insurance and income protection insurance.
We anonymise applications so hiring managers will not be able to see your personal information such as name and address when reviewing your submission, including your CV. Please fully complete the application form questions as requested because incomplete submissions may not be reviewed.

We continue to build an inclusive culture where everyone can be their whole selves and produce their best work. Our focus on inclusion is intended to build greater diversity in order to reflect the society we serve and be an employer of choice.

The closing date for applications is Tuesday 18th February 2020.

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