Internal Communications Manager

  • Permanent
  • London
  • Applications have closed

Department for Work and Pensions

£42,649 – £52,440 a year
We’re looking for an experienced and enthused Communications professional to join our Internal Leadership Communications Team.

The Department for Work and Pensions (DWP) is the UK government’s biggest operational department with 80,000 colleagues delivering services to over 20 million people.

It is implementing the biggest changes to welfare for a generation and our people are radically transforming the way they offer those services to the public. Unsurprisingly we feature in the national media almost every day.

It is vital that the DWP’s senior leaders understand the vision for the department and their role in communicating and delivering it. And that’s where you come in.

If you want to be part of a team tackling some of the biggest and most exciting challenges in internal communications and really want to make a difference, we want to hear from you.

This is an exciting new role for an Internal Communications Manager with strong communications and engagement experience. You will lead a small team responsible for ensuring that all senior leaders across the organisation can play their part as leaders of the department, helping keep them prepared, briefed and informed on the big topics and equipping them with tools to drive employee engagement.

In this high-profile position, you will be working to advise and support senior stakeholders including the Permanent Secretary and the Executive Team. The role offers the chance to lead and innovate in a fast paced and important area. We’re looking for someone who can be creative and proactive in developing leadership communities within DWP.

You will also be responsible for leading on insight within the internal communications team, facilitating the gathering and creation of insight about colleagues and our communications. From this, you’ll be advising the whole team on how we can make more evidenced-based decisions about communications and future projects.

What are my responsibilities?

Lead on developing and implementing a communications and engagement plan for building senior leadership communities, creating networks and connections between senior leaders.

Review and adapt communications channels to ensure senior leaders are able to engage with each other as effectively as possible.

Lead on the design, delivery and evaluation of effective senior leadership events for directors throughout the year.

Implement a new approach to colleague and communications insight within internal communications, advising the team and overseeing the monthly performance hub.

Line manage an IO within the team, developing their skills and providing oversight and support.

Act as a leader within the wider team, contributing to the planning and organisation of the internal communications team.

Person Specification – Key criteria:

  • Experience of being a trusted adviser, skilled in communicating with senior stakeholders verbally and in writing, providing expert advice and challenge.
  • Ability to create high quality analysis (insight reports, proposals and evaluations) to provide advice and form communication recommendations.
  • Experience of managing successful events, including ensuring their smooth delivery and shaping the content.
  • Ability to remain calm when under pressure and to react quickly and efficiently to different circumstances. The ability to work well in ambiguity with changing deadlines and approaches.
  • Evidence of bringing creativity and innovative approaches to solving communication challenges. Proven experience of developing and implementing targeted communication plans, using a range of channels and engaging content to maximise reach.
  • Experienced in gathering and using insight to inform communications approaches. Familiar with GCS evaluation framework, including qualitative and quantitative research techniques used for gathering insight and evaluating communications activities.

In return for all of this, we will ensure that you are fully supported and have the opportunity to develop your career as a skilled communications professional.


We’ll assess you against these behaviours during the selection process:

  • Seeing the Big Picture

Technical skills

We’ll assess you against these technical skills during the selection process:

  • Insight for grade (see GCS competency framework)
  • Ideas for grade (see GCS competency framework)
  • Implementation for grade (see GCS competency framework)
  • Impact for grade (see GCS competency framework)



Civil Service pension schemes may be available for successful candidates.
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